Dealing with Difficult People Easily: Flash - Tapa blanda

The books in this bite-sized new series contain no complicated techniques or tricky materials, making them ideal for the busy, the time-pressured or the merely curious. In just 96 pages, Dealing with Difficult People Easliy shows you how to deal with an unpleasant but unavoidable aspect of working life that can have a major impact on your career and wellbeing, including knowing how to define and deal with a difficult person in any work relationship and how to understand yourself and deal with difficult aspects of your own personality. IDENTIFY DIFFICULT TYPES READ BODY LANGUAGE UNDERSTAND YOURSELF COMMUNICATE EFFECTIVELY BUILD BETTER RELATIONSHIPS

Karen Mannering is a personal development specialist and psychotherapist with over 18 years in people development working with large organisations, universities and colleges. A speaker at a number of conferences, Karen also writes for magazines, journals, and websites. She has been quoted several times in The Times and The Guardian and has written several books.