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Book by Andersen Arthur Heibeler Robert Kelly Thomas B Ket
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- EditorialTouchstone
- Año de publicación2000
- ISBN 10 068484804X
- ISBN 13 9780684848044
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Best Practices: Building Your Business with Customer-Focused Solutions
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ISBN 13: 9780684848044
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Best Practices: Building Your Business with Customer-Focused Solutions by Andersen, Arthur, Heibeler, Robert, Kelly, Thomas B., Ketteman, Charles [Paperback ]
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Best Practices: Building Your Business with Customer-Focused Solutions
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Best Practices (Us Edition) Tpb (Paperback)
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Descripción Paperback. Condición: new. Paperback. What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt their practices to fit your business? Thanks to over six years of ongoing research and an investment of $30 million, Arthur Andersen has created its Global Best Practices Database to uncover breakthrough thinking at world-class companies. Now, in Best Practices, Arthur Andersen for the first time shares its understanding of how more than forty best-practices companies focus on their customers, create growth, reduce cost, and increase profits. Managers of any business in any industry can adapt and apply what those companies do best. Unlike most books based merely on an author's own theories or limited anecdotal experience, Best Practices is backed up by 30,000 pages of active, documented data on hundreds of companies worldwide. This book concentrates primarily on customers and how to involve them in everything from the design of products and services to marketing, selling, and product delivery. Perhaps the greatest value of the book lies in its linking of best practices to business processes, thereby encouraging managers to expand their thinking and engage in creative problem-solving with the help of insights from companies inside or outside their own industry For example, the manager of a clothing store chain can study how Federal Express adapted the concept of just-in-time manufacturing to its rapid delivery of parts between supplier and customer. The owner of a small coffee shop chain might learn from American Express and Peapod how to target customers by offering particular products and predicting exactly when they will make their next purchases. These and other examples will help business people diagnose the processes in place at their own companies and determine how best to improve them. Comprehensive and on the cutting edge, Best Practices will serve as an invaluable information resource. After over six years of research and an investment of over $30 million, Arthur Andersen has created its Global Best Practices Knowledge base to uncover breakthrough thinking at world-class companies. Now, for the first time, this volume shares the successful strategies of more than 40 exemplary companies. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Nº de ref. del artículo: 9780684848044
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Best Practices: Building Your Business with Customer-Focused Solutions
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ISBN 13: 9780684848044
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Best Practices: Building Your Business with Customer-Focused Solutions
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Touchstone
(2000)
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ISBN 13: 9780684848044
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Best Practices Building Your Business with CustomerFocused Solutions
Publicado por
Touchstone
(2000)
ISBN 10: 068484804X
ISBN 13: 9780684848044
Nuevo
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Descripción PAP. Condición: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000. Nº de ref. del artículo: IQ-9780684848044
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Best Practices : Building Your Business with Customer-Focused Solutions
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Touchstone
(2000)
ISBN 10: 068484804X
ISBN 13: 9780684848044
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Descripción Taschenbuch. Condición: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - What makes the world's top companies so adept at providing stellar customer service How do they meet the needs of every customer and still turn healthy profits And, most important, how can you adapt their practices to fit your business Thanks to over six years of ongoing research and an investment of $30 million, Arthur Andersen has created its Global Best Practices Database to uncover breakthrough thinking at world-class companies. Now, in Best Practices, Arthur Andersen for the first time shares its understanding of how more than forty best-practices companies focus on their customers, create growth, reduce cost, and increase profits. Managers of any business in any industry can adapt and apply what those companies do best. Unlike most books based merely on an author's own theories or limited anecdotal experience, Best Practices is backed up by 30,000 pages of active, documented data on hundreds of companies worldwide. This book concentrates primarily on customers and how to involve them in everything from the design of products and services to marketing, selling, and product delivery. Perhaps the greatest value of the book lies in its linking of best practices to business processes, thereby encouraging managers to expand their thinking and engage in creative problem-solving with the help of insights from companies inside or outside their own industry For example, the manager of a clothing store chain can study how Federal Express adapted the concept of just-in-time manufacturing to its rapid delivery of parts between supplier and customer. The owner of a small coffee shop chain might learn from American Express and Peapod how to target customers by offering particular products and predicting exactly when they will make their next purchases. These and other examples will help business people diagnose the processes in place at their own companies and determine how best to improve them. Comprehensive and on the cutting edge, Best Practices will serve as an invaluable information resource. Nº de ref. del artículo: 9780684848044
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