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Descripción Hardcover. Condición: New. 1st Edition. New book, never read. Pages clean and crisp, spine unbroken. 0719B. Nº de ref. del artículo: A0719-090
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Descripción Condición: New. Nº de ref. del artículo: 27160147-n
Descripción Hardcover. Condición: new. Hardcover. The government performance movement has been in full swing for decades around the world. So, why do so many public programs and organizations continue to underperform? A major reason is that measuring the types of performance that people value most -- real outcomes for citizens -- continues to be an elusive goal. And why is performance measurement so difficult? Because performance managers have not taken full advantage of the tools and knowledge available in thefield of program evaluation; the worlds of performance measurement and program evaluation have much to learn from each other, but they remain largely separate for reasons of history, politics, andinertia.Improving Public Services spotlights recent advances in the theory and practice of performance measurement with potential to bridge the divide. As the text's essays, case studies, and comparative analyses demonstrate, many of the challenges to outcome-based performance measurement are similar across national and cultural boundaries. And many of these challenges are amenable to solutions drawn from program evaluation, especially program theory as capturedin logic models. Key issues addressed include designing and implementing high-performance contracts, using administrative data to measure performance and evaluate program effectiveness,minimizing the unintended consequences of performance-based incentive schemes, measuring qualities of governance as well as service delivery, and fitting performance systems to different institutional settings. The authors offer insights relevant to charitable organizations, private service providers, international bodies, municipalities, states, and national governments in developed, developing, and transitional countries. As the global debate over performance management rages on, this volumepoints to promising directions for future research and practice at the intersection of program evaluation and outcome-based public management. This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenges of making performance measurement and management work in diverse settings. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Nº de ref. del artículo: 9780190646059
Descripción Hardcover. Condición: Brand New. 340 pages. 9.50x6.50x1.00 inches. In Stock. Nº de ref. del artículo: x-0190646055
Descripción Condición: New. Nº de ref. del artículo: 27160147-n